FAQ's
Orders typically ship in 2-3 business days unless otherwise noted. HOWEVER, during certain sale time orders can take longer to ship because we are handling a high volume of orders. Once a package leaves our shop, we are unable to control how it is handled by the carrier. Should your order arrive damaged, please contact us immediately so that we can do our best to resolve the issue. Please verify your shipping address is correct at checkout (through our shop AND through Stripe or PayPal if you choose to checkout with their services) before submitting your order. We are not responsible for orders shipped to incorrectly submitted addresses. Customers are responsible for paying any reshipping charges associated with a package if an incorrect shipping address is entered at checkout.
We currently do not accept returns. If your order arrived damaged, please send us an email at [email protected] within 7 days of receiving your order. We will do our best to send you a replacement item that is of same value!
Please note that we are not able to refund, replace or offer shop credit for any products purchased through Bookshop.org, as we do not carry stock of these products. Customers are responsible for directing any and all questions to Bookshop.org support.
At this time, we do not ship internationally.
Please note, once a package leaves our warehouse, we are no longer responsible for it. At that point, it is the responsibility of the carrier.
First, if your package has been marked as delivered but you still haven’t received it, please consider the following:
- Checking your tracking history closely to see if it has any details explaining where and how it was delivered.
- Check the shipping address on your order to make sure it was delivered to your expected address.
- Check with your local post office to see if they received it.
- Check with your neighbors/front desk/mailroom etc.
- Check with your regular mail carrier at the soonest opportunity
All lost / stolen package claims must be handled with them directly at the links below:
UPS—https://www.ups.com/us/en/help-center/delivery-issues/lost-package.page
Contact at [email protected] with any additional questions.
TERMS OF PRODUCT PURCHASE
In addition to the terms set forth in the Terms of Service, the following terms apply if you place an order and/or accept delivery from the Company of physical items available for sale on the Sites (“Product(s)”). These terms and conditions of sale apply to all purchases, including internet, telephone, or in-store purchases.
1. ORDERS; PAYMENT
Orders placed do not constitute a legal contract until Company ships the Product(s). Terms of payment are within Company’s sole discretion, and unless otherwise agreed to by Company, payment must be received by Company prior to its acceptance of an order. Payment for the Product(s) may be made by credit card or some other prearranged payment method. All online sales must be made by credit card. We accept Visa, Mastercard, American Express, and Discover. If payment is made by credit card, acceptance of orders is subject to credit card verification procedures. We reserve the right to cancel an order if it does not meet our credit card verification standards. Your order is subject to cancellation by Company, at its sole discretion. Company is not responsible for pricing, typographical, or other errors, in any offer by Company and Company reserves the right to cancel any orders resulting from such errors.
2. TAXES
Applicable state and local sales taxes will be charged to all sales where Company has a physical presence or is otherwise required to do so.
3. PRICING AND PRODUCT AVAILABILITY
All prices and availability are subject to change without notice. Occasionally, we may have just sold out of an item which you ordered and have not had time to remove it from our Sites. Under these circumstances, we will contact you to see if you would prefer a substitution, special order or a cancellation.
4. BACKORDERS
There may be times when an item you wish to order is on backorder. Backorder means that the Product(s) is out of stock at the time, but we are aware that you want the item. When the item is back in stock, we will automatically ship your order unless you contact us to indicate otherwise.
5. SIGNATURE REQUIRED FOR DELIVERY
Because of the custom nature of our Products, we may insure your shipment and may require a signature upon delivery. This is regardless of any waivers you may have with any shipping carrier (i.e., FedEx, UPS, etc.). These requirements are for your protection and will not be waived by the Company.
6. SHIPPING POLICY
Shipping and handling are additional unless otherwise expressly indicated at the time of sale. Title to Product(s) passes from Company to you upon shipment from our facility. Loss or damage that occurs during shipping by a carrier selected by Company is our responsibility, however, we will not be responsible for any physical damage to any shipment if it is not inspected at the time of delivery and damages or suspected damages are not clearly noted on the carrier’s paperwork at the time of delivery. Loss or damage that occurs during shipping by any carrier selected by you is your responsibility. You must notify Company within five (5) calendar days of the date of your receipt of the Product(s) if you believe any part of your purchase is missing, wrong or damaged. Unless you provide Company with a valid and correct tax exemption certificate applicable to your purchase of Product(s) and the Product(s) ship-to location, you are responsible for sales tax and other taxes associated with the order. Any quoted shipping dates are estimates only. Many items are made to order when purchased from our Site and may take 3 to 5 business days to ship.
7. RETURN POLICY
Company does not accept returns or exchanges. If your product is damaged, please email [email protected] within 7 days of your purchase with proof of damages. With proper assessment of damage, a refund or replacement order will be issued to the customer on a case by case basis. Please allow 3-5 business days for refunds on your debit or credit card to appear in your account.
8. SPECIAL/CUSTOM ORDERS
When you place a special/custom order, you have committed to the item. Please note that special/custom orders are outside the scope of regular designed production and are both non-refundable and non-exchangeable from the time the order is placed.
